About Us
We built the service company we couldn't find.
True Commercial Service exists because the commercial kitchen repair industry is broken. Slow response times, undertrained techs, zero transparency, and pricing that feels made up. We're fixing all of it.
We didn't start True Commercial because we love HVAC. We started it because we've been on the other side of the phone — waiting for a tech who never shows, getting a bill that doesn't match the quote, and watching revenue walk out the door while equipment sits broken.
True Commercial Service is an operator-built, tech-forward commercial kitchen equipment repair company. We combine factory-trained technicians with our own AI-powered platform (Tradecraft AI) to deliver faster diagnostics, higher first-time fix rates, and full transparency on every service call.
We're not a PE roll-up. We're not a franchise. We're a small team that knows how to fix equipment and build software — and we think that combination is exactly what this industry needs.
Our Platform
Tradecraft AI
The technology backbone that makes True different.
AI Diagnostics
Error codes, symptoms, and equipment history analyzed before the tech arrives. Less guesswork, faster fixes.
Real-Time Tracking
Know where your tech is, what they found, and what happens next. No more calling to check on status.
Equipment Intelligence
QR-tagged equipment with full service history. Every piece of equipment in your kitchen, documented and tracked.
Owner Dashboard
Multi-location visibility into equipment health, service costs, and upcoming maintenance across all your sites.